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The AI-Powered Inbox for Every Conversation.
Connect all your messaging tools in one shared inbox to streamline personalized conversations with prospects and customers.
- Generate, convert, engage with leads from 7 messaging channels
- Connect contacts with the right people on your team
- Get the full picture of all your contacts' interactions with your team
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Connect with Prospects and Customers from One Inbox
In today's world, your customers reach out through various channels—email, live chat, SMS, WhatsApp, Facebook Messenger, Instagram, and more. Keeping track of all these conversations can be overwhelming, leading to missed messages and poor customer experiences.
With TXF's Inbox, you bring all your messaging tools into one shared inbox. It's a part of the TXF Customer Platform where your sales, marketing, and customer service teams can view, manage, and reply to all conversations seamlessly. This means you can engage with customers on their preferred channels, personalize your interactions, and provide exceptional service without juggling multiple apps.
Support Your Customers with Ease
Delivering top-notch customer support is essential for building lasting relationships. With TXF's Inbox, you can streamline your support process by:
- Respond faster than your competitors to inquiries from any channel
- Create support tickets directly from conversations
- Access full customer history and data from your Smart CRM
- Automatically assign conversations to the right team members
By organizing all your support communications in one place, you enhance customer satisfaction and build trust.
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Boost Sales Through Better Engagement
Turning prospects into customers is easier when you can simplify your sales process. With TXF Inbox, you can:
- Engage prospects on their preferred channels—all from one inbox.
- Send documents, product information, and payment links directly within conversations.
- Schedule appointments and demos without leaving the chat.
- Personalize your messages based on customer data.
By streamlining your sales communications, you can close deals faster and provide a seamless experience that delights your customers.
Automate and Personalize Your Conversations
Staying responsive doesn't have to be time-consuming. TXF's Inbox helps you automate routine tasks while keeping the personal touch:
- Use AI-powered Agents and Programmable Chatbots to handle common questions, qualify leads, and book meetings.
- Get AI assistance to craft quick, consistent responses that resonate with your audience.
- Automate workflows & omni-channel marketing.
- Schedule & automatically send messages like appointment reminders or follow-ups.
By automating repetitive tasks, you free up your team to focus on conversations that matter most, enhancing efficiency and customer satisfaction.
Collaborate Seamlessly with Your Team
Great customer service requires teamwork. TXF Inbox keeps everyone connected and informed:
- Use team emails for collaboration.
- Communicate internally with one-on-one team messaging and internal comments within conversations.
- Manage tasks and assignments.
- Organize personal and team inboxes for clarity and efficiency.
By fostering better collaboration, you can provide a consistent and professional experience that keeps customers coming back.
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Related Resources
Frequently asked questions
