Scale Customer Support

Streamline and Scale Customer Support

Give your customer service team the tools to scale support operations, deliver personalized experiences, and work efficiently with Service Software.
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Empower your customer service reps to close support tickets faster.

Today, customers expect quick and personalized support. Without it, you risk losing those customers to the competition. To meet and exceed customer expectations, support teams must:

  • Streamline support operations with customer service automation.
  • Promote self-service and customer transparency.
  • Use AI-powered customer service tools to optimize efficiency.
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Streamline support operations with customer service automation.<br>

Give your customer service agents access to TXF’s service automation tools which streamline support processes and provide a company-wide and unified view of the customer.

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Promote self-service and customer transparency.

Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction.

  • Enable customers to find the answers they need through a knowledge base library.
  • Give customers ownership of their support with a personalized customer portal.
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Use AI-powered customer service tools to optimize efficiency.

Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type.

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With service software, businesses experienced these results:

+
1300%
faster ticket resolution time
+
32%
increase in ticket close rate
+
76%
of AI users say it saves time

Empower your support team and your customers with&nbsp;TXF.

Scale support and offer a delightful customer experience to drive customer retention with TXF’s AI-powered customer service software, Service Software. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges.

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Discover how companies are saving time and growing their business:

With service software, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics.‍

eXp Realty Communicates With 90,000+ Agents

With service software, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics.‍
Natalie Craig
11 Jan 2022
•
5 min read
With the service software-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers.

Unific's Help Desk

With the service software-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers.
Natalie Craig
11 Jan 2022
•
5 min read
Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Software.

Boyd Switches from Pardot and Captures 82% More Quality Leads

Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Software.
Natalie Craig
11 Jan 2022
•
5 min read

Related resources

9 Ways You Can Use AI to Improve Help Desk Management

Read about nine ways AI can make help desk management easier, faster, and more effective for your team and customers.
Natalie Craig
11 Jan 2022
•
5 min read

Get an Overview of the Help Desk Workspace

Understand what TXF’s help desk feature is and how to get the most out of it.
Natalie Craig
11 Jan 2022
•
5 min read

Customer Support Course: Delivering Exceptional Customer Support

Learn how to ​​succeed through a customer service training course. Excel as a customer support rep and provide customers with delightful experiences.
Natalie Craig
11 Jan 2022
•
5 min read

Scale Customer Support Today With TXF

Get a demo or get started for free today with the AI-powered service solution that scales with your reps and customers.
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Get started

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