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Increase customer lifetime value and loyalty by improving customer satisfaction.<br>
Help your customers succeed with proactive tools that drive customer retention. With TXF, customer success managers have a home within the Smart CRM where they can seamlessly offer value to customers. To reduce churn and boost customer satisfaction, service teams must:
- Have unified data that provides full visibility into customer issues.
- Incorporate customer feedback to improve service team operations.
- Use AI-powered tools that connect your business teams.
Have unified data that provides full visibility into customer issues.
It’s your goal to help your customers succeed. Do this by proactively delivering customer value with unified insights. Determine churn risk with customer health scores so your CSMs can prioritize outreach and address customer needs before they raise concerns.
- View customer health scores in the customer success workspace.
- Get a holistic customer view with an integrated Smart CRM.
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Incorporate customer feedback to improve service team operations.
By increasing customer satisfaction, you can drive retention. Collect feedback automatically through CSAT, NPS, CES, and custom surveys to improve satisfaction. Then, identify the parts of the customer journey that need improvement to resolve common challenges proactively.
- Collect and implement customer feedback from NPS, CES, and CSAT surveys.
- Uncover insights with service analytics reports to improve team efficiency.
Use AI-powered tools that connect your business teams.
For customers to succeed, CSMs need a workspace to stay aligned, track the customer journey, and view customer insights. With TXF’s customer success workspace, CSMs can automate tasks and manage their book of business, all in one place.
- Collect call details and get AI-powered insights with conversation intelligence.
- Automatically route customers to the right team with AI-powered chatbots.
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With service software, customers experienced these results:
<p>Service Software — providing proactive customer success with AI-powered insights.</p>
With TXF's customer service software, your customer success team can offer high-quality and efficient service that improves customer satisfaction. Automate time-consuming tasks, uncover opportunities to upsell or cross-sell, and apply unified customer insights to drive customer retention.
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