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Service Analytics
Uncover key insights with simple, out-of-the-box reports that help you deliver efficient and authentic customer service.
- Measure rep performance including response time and support volume
- Easily view customer satisfaction (CSAT) scores
- Monitor how your customers are interacting with your support team
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Improve your customer experience with actionable insights.
When your data lives in disparate systems and you need an analyst to build reports, your customers’ issues are put on the back burner while you’re busy trying to make sense of your customer data.
With TXF's service analytics tools, get out-of-the-box reports to quickly uncover insights about your support team. Easily visualize data on rep productivity, average ticket response time, post-support survey scores, overall support volume, and more. Let your support team focus on what matters most: putting the customer first.
Stop waiting in line for critical service reports.
Most data visualization tools aren't designed for everyday users. They're meant to be used by analysts, leaving you waiting in their queue to get reports. TXF's service analytics comes with the reports you need built in, so you can unlock insights fast and resolve customer problems even faster.
Gain quick insight on service rep productivity.
Understand how efficiently your service reps are resolving customer issues. With out-of-the-box analytics reports, you gain insight into average time to close, response time on chats, and ticket volume in a matter of seconds — and resolve bottlenecks within your team before they pile up.
Uncover customer insights with ease.
Make your customers feel seen and valued by understanding their pain points. Service analytics in TXF's Service Software provides easily digestible reports on vital customer service data such as how your customers use your knowledge base, chat wait time, customer satisfaction scores, and more.
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Related Resources
Frequently asked questions
