Help Desk

Help Desk & Ticketing Software

Keep track of customer requests in one unified help desk that connects to your CRM database.

Provide personalized, AI-powered support to your customers
Save time, reduce errors, and streamline service processes
Improve rep efficiency and time to resolution

Watch a demo

Get a demo

Get started

Scale customer support and satisfaction.

As your customer base grows, it becomes easier to let customer issues slip through the cracks. Emails get lost, spreadsheets become unmanageable, and customers suffer.

Deliver personalized, AI-powered support on a unified source of truth with TXF’s help desk tools. Empower your reps and customers with AI, and scale your support team with ease. Leverage 360-degree insights to empower your support reps with context, and feed valuable information back to your marketing and sales teams.

//01

Create a help desk that's digital by design.

Scaling your support team without scaling headcount can be a challenge. With TXF’s help desk, you’ll have a purpose-built workspace to empower your reps to deliver omni-channel support and increase customer satisfaction. With advanced SLAs and routing features, it’s easier than ever to manage your growing support team and exceed customer expectations. And because you're delivering support through TXF’s customer platform, your team will have access to the entire customer journey in a single view.

//02

Improve rep efficiency with TXF AI.

Increase the effectiveness of your support team with AI already built into your help desk. With reply recommendations, and AI assistants at every click, your support team will close more tickets faster, all while increasing customer satisfaction. And with skills-based routing, your customers will get routed to the right support rep every time.

//03

Provide more helpful, personalized support.

Every post-sale interaction is a vital component of retention. But utilizing a support tool that is disconnected from your marketing and sales data only drives friction and scatters the insights you need to grow.

Help desk brings the best of TXF’s Smart CRM and AI-first customer platform together. Do more with less, and provide more helpful, personalized support with unified customer insights built into every interaction.