Feedback Management

Grow your positive feedback & reviews

Truly understand what your customers are thinking and spot opportunities to make them happier — so they stay with you longer.

Create customer surveys and customize them to your needs
Analyze & share customer feedback insights with your whole team
Improve your online ranking by collecting more 5 star reviews

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Take the guesswork out of customer happiness.

Your customers are the most important part of your company — and listening to them is one of the most powerful ways to grow your business.

TXF's customer feedback software lets you learn what your customers really think with custom surveys and feedback collection tools. Tailor your surveys with a wide range of question types and a customizable template.

Send your surveys via web link or email, SMS, WhatsApp or other channels, then efficiently share insights with your teams so you can deepen customer relationships and improve retention.

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Stay on top of key customer service KPIs.

Want to evaluate customer loyalty? Curious how customers feel about your customer service experience?

Choose from pre-built net promoter score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys to gauge customer loyalty at every touch point.

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Use feedback surveys to uncover growth opportunities.

Monitor your customer happiness closely and take immediate action on your insights with built-in feedback dashboards.

Send automatic surveys and watch as customer feedback starts flowing into your dashboard. Identify opportunities to improve specific points in the customer journey, measure your customers’ happiness, and identify trends that help you create an even better customer service strategy.

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Boost your visibility on Google and Facebook.

Did you know that 93% of consumers say online reviews influence their buying decisions? Get your business to the top of Google and Facebook with more 5-star reviews. By becoming the obvious choice, you’ll convert new leads faster.

TXF makes it easy to automate review requests on any channel—WhatsApp, SMS, email, and more. Send personalized review invitations to your customers, encouraging them to share their experiences on platforms like Google and Facebook.

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Manage and respond to reviews efficiently with AI assistance.

Easily manage your reviews and customer interactions from multiple platforms using one unified inbox. TXF's AI-powered tools help you:

Monitor, track, and respond to all reviews promptly.
Receive instant notifications when new reviews are posted.
Analyze reviews over time to identify trends.
Use AI to craft personalized responses, enhancing engagement and building trust.