Customer Portal

Customer Portal

Empower customers to get the help they need, when they need it, to minimize repetitive tasks for your team and increase customer trust.

  • Set up your portal without developer resources
  • Connect your help desk and shared inbox
  • Give access to your knowledge base from within the customer portal

Give customers ownership over their service experience.

Customers crave information about the status of their service experience, and want to be able to solve problems on their own, without needing to reach out to customer support.

Connected to your TXF shared inbox, your customer portal keeps ticket conversations going between customers and reps, and gives your customers clarity on how their issues are being handled. Connect customer portals to your company’s knowledge base, customize it to match your brand's look and feel, and provide a seamless experience for your customers.

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Increase transparency and trust.

Customer portals are a go-to resource for your customers to interact with your support teams. Give your customers a secure place to track and manage all of their open and closed support tickets — or file a new ticket — so they can move issues along quickly and be reassured that their problems are being addressed.

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Minimize your service team’s repetitive tasks.

Working efficiently and focusing on high-impact work is crucial for customer support teams. Automate repetitive tasks, create workflows, and share knowledge base articles with customers to provide quick resolutions. And leverage the customer portal — which is seamlessly connected to TXF’s Smart CRM and shared inbox — to enable customers to self-serve.

Have a question for our sales team? Whatsapp or email us & we'll walk you through it.

Frequently asked questions

What is a customer portal?
What languages can a customer portal support?
Do I need to use tickets to activate my customer portal?
Are customer portals available for everyone?
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